FAQs

Waru Collectables - Frequently Asked Questions (FAQs)

Welcome to our FAQs! We've put together answers to some common questions to help you with your Waru Collectables experience. If you can't find what you're looking for, please don't hesitate to contact us directly.

About Waru Collectables

Q: What kind of collectibles do you specialise in? A: Waru Collectables specialises in , rare trading cards, limited edition statues, pop culture memorabilia]. We focus on [mention any specific niche, e.g., quality, authenticity, unique finds].

Q: Are your products authentic? A: Absolutely! We are committed to selling only authentic collectibles. We source our items from [mention your sourcing methods, e.g., reputable distributors, trusted collectors, direct from manufacturers]. For many of our limited-edition or signed items, a Certificate of Authenticity (COA) or other verifiable documentation will be included, as specified in the product description.

Q: Do you buy collectibles or offer valuations? A: Currently, Waru Collectables does not purchase items from the public or offer valuation/appraisal services. Our focus is on curating and selling high-quality items for our customers.

Ordering and Payments

Q: How do I place an order? A: Simply browse our Website, add the items you wish to purchase to your shopping cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.

Q: What payment methods do you accept? A: We accept [e.g., Visa, Mastercard, PayPal, AfterPay, Zip Pay]. All payments are processed securely through our trusted payment gateways.

Q: Do you offer AfterPay or Zip Pay? A: Yes, we offer [AfterPay and Zip Pay] for eligible orders. You can select these options at checkout. Transaction limits may apply based on your purchase or credit history with these providers.

Q: Can I change or cancel my order after it's placed? A: We process orders quickly! If you need to change or cancel an order, please contact us immediately at [Your Email Address for Enquiries] or [Your Phone Number for Enquiries]. If your order has not yet been shipped, we will do our best to accommodate your request. Once an order has shipped, it cannot be changed or cancelled.

Q: What is a "Pre-Order" and how does it work? A: Pre-Order items are products that have been announced by the manufacturer but are not yet physically in stock. Placing a pre-order secures your item from an upcoming release. Payment for pre-orders is typically taken at the time of order placement. Estimated arrival dates are provided on the product page, but please note these are estimates and can sometimes change due to manufacturer delays. If your order contains both in-stock and pre-order items, we will typically ship the entire order once all items are available, unless you request otherwise (additional shipping charges may apply).

Shipping and Delivery

Q: Where do you ship to? A: We proudly ship Australia-wide! For international shipping enquiries, please contact us directly for a quote.

Q: How much does shipping cost? A: Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We also offer [e.g., free standard shipping for orders over $X].

Q: How long will it take for my order to arrive? A: Once dispatched, delivery times within Australia typically range from [e.g., 3-7 business days] depending on your location. Please allow [e.g., 1-2 business days] for order processing before dispatch. You will receive a shipping confirmation email with a tracking number once your order leaves our warehouse.

Q: How are valuable collectibles packaged for shipping? A: We take extreme care in packaging your valuable collectibles. Items are securely wrapped in protective materials, such as bubble wrap and foam, and placed in sturdy boxes with appropriate void fill to prevent movement during transit. Our goal is for your item to arrive in the condition it left our hands.

Q: What if my item is damaged during shipping? A: In the rare event that your item arrives damaged, please contact us immediately (within [e.g., 24-48 hours] of delivery) with photos of the damaged item and packaging. We will work with you to resolve the issue as per our Refund Policy and the Australian Consumer Law.

Q: Can I track my order? A: Yes! Once your order has been dispatched, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your delivery.

Returns and Refunds

Q: What is your return policy? A: Our detailed Refund Policy outlines the conditions and process for returns, exchanges, and refunds. You can find our full policy here: [Link to your Refund Policy Page Here].

Q: Can I return an item if I change my mind? A: We may offer returns for change of mind on a case-by-case basis, provided the item is unused, in its original packaging, and returned within 30 days of purchase. Please refer to our Refund Policy for specific terms and any applicable restocking fees.

Q: What if the item I received is faulty or not as described? A: Under the Australian Consumer Law, if a product has a major problem, you are entitled to a refund, replacement, or repair. If the problem is minor, we may offer a repair or replacement. Please contact us immediately if you believe your item is faulty or not as described, and we will guide you through the process as per our obligations under the ACL.

 

Q: Who pays for return shipping? A: For change-of-mind returns, the customer is generally responsible for return shipping costs. If an item is faulty or not as described, Waru Collectables will cover the return shipping costs. Please see our Refund Policy for full details.

Account and Website

Q: Do I need an account to place an order? A: No, you can check out as a guest. However, creating an account allows you to track your orders, view your purchase history, and save your shipping details for faster future checkouts.

Q: How do I create an account? A: You can create an account by clicking the "Register" or "Create Account" link at the top of our Website and following the prompts.

Q: I forgot my password. What should I do? A: On the login page, click "Forgot Password?" and enter your email address. We'll send you a link to reset your password.

Q: Is my personal information secure? A: Yes, we take your privacy seriously. Our Website uses SSL encryption to protect your personal and payment information. Please refer to our Privacy Policy [Link to your Privacy Policy Page Here] for more details on how we collect, use, and protect your data.

General

Q: How can I contact Waru Collectables? A: You can reach us via:

Q: Do you have a physical store I can visit? A: We are currently in negotiations to have a physical store in the very near future. At present you can visit us at 72 Resolution Drive, Bentley Park, Queensland 4869. Our opening hours are Monday - Sunday, 10:00 am -7:00 pm (AEST).

Q: How do I stay updated on new arrivals and promotions? A: You can sign up for our newsletter at the bottom of our Website to receive updates on new products, special offers, and news from Waru Collectables. You can also follow us on our social media platforms, Facebook and Instagram.